Answers before you order.

Start with the head shape you enjoy looking down at. The Knockout and R38H have classic blade profiles; other Otey models offer distinctive heritage shapes. Compare product photographs, materials, and model details before choosing.

Compare the current models

Your current comfortable putter length is a useful starting point. Posture, setup, and hand position matter more than height alone. Review the length choices on your product page; 35 inches is marked as standard. Do not choose a different length based on height alone.

Every putter is available in lengths from 33 to 36 inches in half-inch increments. Select your playing hand and shaft length on the product page, then review your choices in your bag before checkout.

Otey putters start from the same build and are finished to the ordered length. Inventory is counted by putter model, rather than separate inventory for every shaft length.

Only the configurations offered on the product page are selectable online. Review that model’s listed specifications; a specification that is not listed is not a promised custom adjustment.

Add personal stamping for $35 and enter up to 20 characters. Check spelling and spacing carefully before adding to your bag. Putters with personal stamping are final sale, except for defects or order errors.

A wording preview helps you check your text. It is not an exact stamping proof or a guarantee of placement, letter appearance, or the appearance of natural materials.

The product price is the base price. Paid options display their additional charge alongside the option. Your bag and Shopify checkout show the selected configuration and final product total before payment.

Every putter includes a headcover at no extra charge. The 02H Knockout and R38H Blade include the blade headcover. All mallets include the Classic Cover, with The Wardrobe Demaret or 56 Special Burke headcover available for +$30. These special-edition covers fit mallets only.

Refresh the product page and allow the options to finish loading. The add-to-bag button stays unavailable until the required putter options are ready. Check that your browser permits the product-option scripts to load.

Open your bag to review the model, playing hand, shaft length, stamping, and any paid options. You can update quantities or remove an item there. To change a configuration, remove that item and add it again with the correct choices.

Enter your discount code in your bag or at checkout. Codes applied in your bag carry through to checkout. Review the discount and final total before paying.

Shopify checkout displays the payment methods available for your order and location. The checkout total includes applicable shipping and taxes before payment.

Review your name, full address, and email before placing your order. The shipping policy states that orders sent to an incorrect address due to customer error cannot be refunded or replaced.

Most putters ship within two weeks of purchase. Some ship sooner; occasionally a build takes a little longer. We will email you if we anticipate a delay. Delivery time varies by destination and is additional to production time.

Read the shipping policy

The current estimates after shipment are 3–7 business days for standard shipping, 1–3 business days for expedited shipping, and 7–21 business days for international shipping. Customs and carrier delays can extend these estimates. Expedited transit does not shorten handmade production time.

Rates are calculated at checkout based on destination, weight, and carrier. Free shipping applies only when explicitly stated in a promotion. Review the available services and prices before payment.

A tracking number is emailed when your putter ships. Tracking may take up to 24 hours to activate. Check that email and the carrier’s tracking page for the latest shipment status.

Checkout shows whether shipping is available to your destination. International buyers are responsible for import duties, taxes, and customs fees. Customs processing can delay delivery.

Unused, non-personalized items may be returned within 30 days of delivery in original condition, with all original packaging and proof of purchase. Contact us for approval and return instructions before shipping an item back. Putters with personal stamping are final sale, except for defects or order errors.

Read the full return and refund policy

Yes. Putters with personal stamping are final sale. This does not affect coverage for defects or order errors. Contact us if your order arrives damaged, defective, or different from what you ordered.

Approved refunds typically process within 5–10 business days after we receive and inspect your return. Refunds go to the original payment method. Shipping fees are non-refundable unless the return is due to a defect or our error.

We do not offer direct exchanges. For eligible items, follow the return process and place a new order for the replacement.

Keep the product and packaging and take photographs of both. The refund policy asks you to report damage or defects immediately and provides replacement or refund at no cost. Use the Contact page for this existing-order issue and include your order number and photographs.

Wipe the putter with a lightly damp cloth after play, then dry it. Do not soak the shaft or grip. Store it dry. Avoid applying unverified cleaners or conditioners to the shaft, grip, or finish.

Keep the head clean and dry and protect it with a compatible headcover during transport. Avoid metal polish unless it is suitable for the specific material and finish. Brass can change in appearance with handling and time.

Match the cover to the head profile and review the current cover’s product description. Blade and broader heritage profiles have different fit requirements. The options on your putter page provide the clearest reference for covers offered with that model.

Browse headcovers

Shaft, grip, and head refurbishment, with work based on the putter’s condition and your instructions. The price is per putter. Purchase the service before shipping your putter.

View refurbishment details and shipping instructions

Yes. Purchase first. The price is per putter. Enter the address where you want your putter returned as your address when ordering.

Send your putter to:

Otey Crisman Manufacturing
106 Red Berry Ct.
Prattville, AL 36067

Include a handwritten note describing anything you want done or avoided. Make sure your phone number is accurate. Otey Crisman III completes the refurbishment himself and may call before making a big change.

Turnaround varies with your putter’s condition and the work needed. Contact the workshop before ordering if you need your putter back by a specific date.

Choose $50–$400 in $50 increments, or $500 or $600. Select your amount on the gift-card product page.

View gift cards

Use the recipient option on the gift-card product page to enter the recipient’s email, name, and an optional message. Check the recipient’s email carefully before checkout. Gift cards are delivered digitally after payment.

Enter the gift-card code in Shopify checkout. The available balance is applied to the order; checkout displays any remaining amount to pay.